Privacy & Data Protection
This Privacy Policy explains how Winzter collects, uses and protects personal information when you use our website and services. We are committed to safeguarding your privacy and set out below the types of data we process, why we process it and how you can exercise your rights. Please read this policy carefully to understand our practices.
Types of data we collect
We collect information you provide directly to us and data gathered automatically when you use our services. This includes account data, transactional records and technical details from your device or browser.
Personal data
Personal data covers information that identifies you or can be used to contact you. Typical examples are your full name, date of birth, email address, postal address, phone number and verified identity documents when requested for verification checks.
Technical data
Technical data includes IP address, device and browser type, operating system, mobile identifiers, cookies and other tracking identifiers, plus usage information such as pages visited, session duration and error logs.
Transactional data
We record deposits, withdrawals, bets, game activity and payment details supplied to process transactions. Limited payment information may be retained by us or our payment processors to manage refunds, chargebacks and compliance checks.
How we use your information
Your data is used to operate your account, process payments, provide customer support, investigate suspicious activity and comply with legal obligations. We also use information to improve our services, detect fraud and assess responsible gambling needs, including automated checks where appropriate.
Data protection practices
We implement reasonable technical and organisational measures to keep your data secure, such as encryption, access controls and staff training. Access to personal information is restricted to authorised personnel and approved third-party providers. We review our security practices periodically to reduce risk.
Cookies and tracking technologies
We use cookies and similar technologies to make the site work, remember preferences, analyse usage and show relevant content. Some cookies are essential for functionality, while others support analytics and advertising. You can manage cookie settings via your browser or the site cookie tool.
Information sharing and third parties
We may share information with service providers who assist with payments, identity verification, fraud prevention, hosting and analytics. Where transfers occur outside the UK, we use appropriate safeguards agreed with those providers. We will not sell your personal data to third parties.
User rights
You have rights over your personal data, including the right to access, correct, restrict processing, object to processing, request deletion and obtain a copy of your data in a portable format. You may also withdraw consent where processing is based on consent.
Access, correction and deletion
To exercise your rights or update your details, contact our support team at [email protected]. We will respond to requests in line with applicable law and may need to verify your identity before taking action.
Privacy policy updates
We may revise this policy from time to time. Any material changes will be notified on the site and the revised policy will state the date it was last updated. Continued use of our services after changes indicates your acceptance of the updated terms.